Refund & Cancellation Policy
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Important: Please read this policy carefully before making any purchase. By purchasing or using our digital services, you agree to the terms outlined below.
1. Digital Product Nature
Marriage Biodata Making provides digital products and services that are delivered electronically. Once a biodata or template is generated, accessed, or downloaded, it cannot be returned in the traditional sense.
2. Refund Eligibility (Exceptional Cases Only)
Due to the digital nature of our services, refunds are extremely limited and considered only under exceptional circumstances:
- Verified Technical Issues: Refunds may be considered only if a server-side technical failure completely prevents access to the purchased service and our technical team confirms that the issue cannot be resolved. Customer-side issues such as device compatibility, internet connectivity, or browser problems are not eligible.
- Non-Delivery: Refunds may be processed if we confirm that the service was not delivered due to a system failure on our end. Issues related to incorrect email addresses, spam filtering, or user error do not qualify.
Approved refund requests may take up to 30 days for processing and require complete documentation and verification.
3. Non-Refundable Circumstances
Refunds will not be issued for:
- Change of mind after purchase
- Incorrect template or format selection
- Dissatisfaction with design or features after purchase
- Requests made more than 2 hours after purchase
- Errors caused by incorrect information entered by the user or failure to follow instructions
- Requests without valid proof or supporting documentation
- Compatibility issues with devices, software, or browsers not officially supported
4. Refund Request Process
To request a refund (only for eligible cases), you must:
- Contact our support team at ashokdpate2822@gmail.com within 1 hours of purchase
- Provide your order ID and transaction ID
- Use the same email address that was used at the time of purchase
- Submit a detailed explanation of the issue along with screenshots, error messages, and system information
- Allow our technical team up to 15 business days to investigate and verify the issue
Our team will review your request and respond within 7 business days. Due to the nature of digital products, most refund requests are denied.
5. Refund Processing
If a refund is approved (which is rare), it will be processed to the original payment method used for the purchase. Transaction fees, gateway charges, and processing costs are non-refundable.
Depending on your bank or payment provider, refunds may take 15–30 business days to reflect in your account. We are not responsible for delays caused by banks or payment gateways.
6. Cancellation Policy
Orders cannot be canceled once payment is completed, as digital services are delivered immediately. Please refer to the refund policy above if you believe your case qualifies for review.
7. Policy Modifications
We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. All purchases are governed by the policy in effect at the time of transaction.
8. Contact Information
For questions regarding this policy, please contact us at:
Email: ashokdpate2822@gmail.com
Note: All sales are final unless a refund is explicitly approved under the strict conditions mentioned above.
Contact Us
For any questions or concerns regarding refund, shipping, delivery, or access:
Email: ashokdpate2822@gmail.com
Website: https://www.marriagebiodatamaking.in
Mobile: +91 9284926333
Disclaimer: This refund Policy must be read together with our Privacy Policy and Terms & Conditions. In case of conflict, the Terms & Conditions shall prevail.